Introduction

Casa de Artisan is committed to protecting the privacy and security of our customers, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with relevant laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and other international data protection laws.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide better services, enhance your shopping experience, and fulfill our business obligations. The information we collect includes:

1. a) Personal Information

This includes identifiable information such as:

• Name
• Contact details (email address, phone number)
• Shipping and billing addresses
• Payment details (e.g., credit card information, PayPal)
• Account login information (username and password, if applicable)

1. b) Non-Personal Information

This includes data that does not directly identify an individual, such as:

• IP address
• Browser type and version
• Operating system
• Geographical location
• Information about how you interact with our website (pages visited, time spent, referral sources)

1. c) Cookies and Tracking Technology

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services. Cookies help us:

• Remember your preferences
• Track items in your cart
• Analyze site traffic and performance

You can control or delete cookies via your browser settings, but some parts of our website may not function properly without them.

2. How We Use Your Information

We use the information we collect to provide and improve our services, ensure the security of transactions, and for other legitimate business purposes, including:

• Order Processing: To fulfill your orders, process payments, arrange shipping, and provide order updates.
• Customer Service: To respond to your inquiries, resolve issues, and offer support.
• Marketing: To send promotional emails, newsletters, and updates about our products and services (you can opt out at any time).
• Personalization: To tailor the content, product recommendations, and offers based on your preferences and past purchases.
• Website Improvement: To monitor site usage and enhance website functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. How We Share Your Information

Casa de Artisan does not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to support our business operations, including:

• Service Providers: We work with third-party companies (e.g., payment processors, shipping carriers, customer support) to help provide our services.
• Business Partners: In the case of promotions or collaborations, we may share information with business partners to fulfill those specific programs.
• Legal Requirements: If required by law or to protect the rights, safety, or property of Casa de Artisan or others, we may disclose your personal information to relevant authorities.

4. International Data Transfers

As an export-focused business, Casa de Artisan serves customers worldwide. By providing us with your personal information, you acknowledge and agree that we may transfer, store, and process your data outside your country of residence, including in countries that may not have the same data protection laws as your home country.

When transferring data internationally, we take appropriate steps to ensure that your data is protected in accordance with applicable laws and this Privacy Policy, including using standard contractual clauses or other approved mechanisms.

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use various security measures such as encryption (e.g., SSL for online payments), firewalls, and secure servers to safeguard your data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as we are required by law. Once personal data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can request correction of inaccurate or incomplete information.
• Erasure: You can request deletion of your personal information under certain conditions.
• Restriction: You can request a restriction on the processing of your data.
• Portability: You can request that your data be transferred to another service provider.
• Objection: You can object to the processing of your data for direct marketing purposes or other legitimate business interests.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw it at any time.

To exercise these rights, please contact us at support@casadeartisan.com. We may ask for proof of identity to verify your request.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these websites. We encourage you to review their privacy policies before engaging with them.

9. Children’s Privacy

Casa de Artisan does not knowingly collect or solicit personal information from children under the age of 16. If you believe we have collected personal information from a child without parental consent, please contact us immediately, and we will take appropriate action to delete the data.

10. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@casadeartisan.com
• Phone: +91 9172478300
• Address: Plot # 11 & 12, 101/2 Karambhumi Dev, Dadachi Wasti, Lohegaon, Pune, Maharashtra 411047

Export Privacy Policy

Privacy Policy for Casa de Artisan

Effective Date: 12/08/2024

At Casa de Artisan, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, whether through our website, email communications, or other means related to our export business.

1. Information We Collect

We collect personal information that is necessary for conducting our business and providing our services, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, role, business address, and tax identification numbers.
• Payment Information: Bank account details, billing addresses, and other financial information needed to process transactions.
• Website Usage Data: When you interact with our website, we may collect data like IP addresses, browser type, and the pages you visit.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To Process Orders: Manage orders, coordinate shipments, and communicate regarding transactions.
• Customer Support: Provide assistance, respond to inquiries, and resolve issues related to your orders.
• Marketing and Communication: Share product updates, promotions, and newsletters, if you have opted to receive these communications.
• Compliance and Legal Obligations: Comply with legal and regulatory requirements, including customs, tax, and financial regulations related to exports.
• Improving Our Services: Analyze how our website and services are used to improve customer experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Shipping and Logistics Partners: To fulfill and deliver your orders.
• Payment Processors: To process payments for goods and services.
• Regulatory Authorities: To comply with legal obligations, including customs and tax authorities.
• Service Providers: External vendors that assist us in managing our website, marketing, or business operations (e.g., hosting providers, email services).

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of sensitive data.
• Regular security audits of our systems and website.
• Access control measures to limit who can access your data.

While we take every precaution, please be aware that no security system is completely foolproof, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by law. Once personal data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access and Review: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deletion: Request the deletion of your personal information, subject to legal or contractual restrictions.
• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe link in the emails or by contacting us directly.

To exercise any of these rights, please contact us at [Email Address].

7. International Transfers

As an export business, we may transfer your personal information to countries outside of your home country for the purposes of shipping, logistics, and legal compliance. We ensure that such transfers are carried out in compliance with applicable data protection laws.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and monitor site performance. By using our site, you consent to the use of these technologies. You can modify your browser settings to decline cookies if you prefer.

10. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Casa de Artisan
Email: info@casadeartisanexport.com
Phone: +919172478300
Address: Plot # 11 & 12, 101/2 Karambhumi Dev, Dadachi Wasti, Lohegaon, Pune, Maharashtra 411047